To ensure the safety of all patrons and guests, Hackensack Meridian Health Theatre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 732-842-9000.

Accessibility Policy

The Hackensack Meridian Health Theatre is proud to provide reasonable ADA-compliant assistance to guests in need. This includes wheelchair and companion seating available in the rear sections of the orchestra level, automatic doors, and ADA restrooms. Service animals are welcome and sign language interpreters are available upon request if you call the venue at 732-842-9000 at least two weeks before a ticketed event’s start date.

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait in the lobby until an appropriate break period arrives. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Before entering the venue, guests will be required to pass through a security checkpoint with metal detectors. Please give yourself extra time to make sure you don’t miss the show.

Bag Policy

Large bags should not be brought to the venue or must be left in guest vehicles. All bags are subject to search by event staff.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Standard or nonprofessional cameras are only allowed if both the venue and artist provides public authorization and will be noted in the program guide or description.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 732-842-9000 to discuss potential refunds.

Children Policy

All patrons require a ticket to Count Basie Center for the Arts performances, regardless of age.

Food and Beverage Policy

Outside food and beverages are not allowed in the venue. he Count Basie Center for the Arts offers several, full-service bars to patrons age 21 and older, serving beer, wine, and spirits before and during performances. Popcorn, candy and bagged chips/snacks are also served.

Lost and Found Policy

Lost an item at an event? You can check in with the event staff to see if anything has been returned. You can also email 732-842-9000 after the show. Please be prepared to leave your full name, contact information, and a detailed description of your lost item.

Hackensack Meridian Health Theatre does not claim responsibility for your lost possessions.

Prohibited Items

To keep guests and staff safe, Hackensack Meridian Health Theatre has the following specific rules on what is not allowed within the venue.

  • No outside food
  • No recording devices
  • No glass or metal containers
  • No liquor or drugs
  • No noisemakers or laser pointers
  • No weapons of any kind
  • No vehicles (except those required by the disabled)
  • No radios, tape and video recorders
  • No strollers and/or toys that create a disturbance
  • No selfie sticks or GoPro cameras
  • No chain wallets

The venue reserves the right to prohibit other items

Smoking Policy

Smoking of cigarettes, pipes, vapes, or any other smoking paraphernalia is not allowed in the venue or within 300 feet of any entrance.